How long does it take for a product to be delivered?

Products are usually delivered within 15-20 days of order confirmation if they are in stock, depending on your location. You will receive a notification once the product is dispatched for delivery.

 

I have a large order. Will it take the same amount of time?

Generally, large orders will be delivered within 15-20 days if they are in stock. However, customizations or special handling may require additional time. We will keep you informed of any delays.

 

I have ordered products with different shipping timeline together. When will I receive the products?

If the products you ordered have different shipping timelines, we will combine your order and ship all items together or separately after confirming with you. Your order will be delivered according to the agreed-upon shipping timelines.

 

How much do I need to pay for delivery?

We offer as per actual charges delivery across India, except for certain regions not currently serviced by our logistics partners. Additional charges may apply for deliveries to the Out of Delivery Area (ODA). For more information, please contact our customer care.

 

How do I track my order?

Please remember the following information for tracking your order: To keep track of your order, log in to our website at www.virahandicrafts.com and visit the order tracking page.

We aim to deliver your product within 15 days of the order date or 15 days from the promised pre-order shipment date. However, there may be instances where delivery may take longer, up to 12-15 days.

In such cases, we will proactively contact you via phone or email to provide updates on the status of your product. If you do not hear from us within 10 days after placing the order or after the promised shipment date for pre-orders, please feel free to contact our customer care team. 10 days after placing the order or after the promised shipment date for pre-orders, please feel free to contact our customer care team via phone or email at merchant@virahandicrafts.com

 

What should I do if I'm not home when my package arrives?

If you are not home at the time of delivery, our delivery partner will make another attempt. They may also leave a note with instructions for rescheduling or picking up the package from a nearby location. In case of any issues please feel free to contact our customer care.

 

How can I change my shipping address after placing my order?

To change your shipping address after placing an order, please contact our customer care team. Changes can only be made before the order is dispatched.

 

My order hasn't arrived yet. What can I do?

If your items have not arrived within the estimated delivery time, please contact our customer care team for assistance. They will help track your order and provide updates.

 

How do you pack items/products?

All items are packed securely using appropriate packaging materials to ensure they reach you in perfect condition. We use durable boxes and cushioning to protect your products during transit.

 

Can you expedite my shipment timeline?

We ship items as soon as they are ready for dispatch. Our shipping timelines are based on the time it takes to make, check, pack, and dispatch the item. Therefore, we cannot expedite your shipments unless it is discussed before placing an order.

 

The shipping timeline has passed, but my product has not been shipped yet.

If the shipping timeline has passed and your product has not been shipped, several factors could be causing the delay.

These may include:

- Weather conditions

- Product weight and size

- Government holidays

- Special occasions

In such cases, please do not worry. We are working diligently to get your order to you as soon as possible.

 

My order has been shipped; however, I am still waiting to receive it.

In the event that your order has been shipped, please track your package using the provided tracking ID or contact our customer care team for assistance. They will help you track your order and provide updates.

 

Why does my shipment status show as Return to Origin (RTO)?

Shipments are marked as RTO (Returned To Origin) if:

• You were unavailable during delivery attempts. 

• The address provided was insufficient.

• You were unreachable on the provided contact number.

• You refused the delivery If the products are returned to our warehouse in Jodhpur, the company will charge 2-way delivery fees and any additional handling charges for redelivery.

Contact our Customer Service team for assistance with re-shipping the item.

 

How do I know which products are eligible for expedited shipping of 15 days?

All products available for immediate shipping will be labeled as 'Ready to Ship' or 'Only Few Left' on both the Category page and the Product Page.

 

How will the ordered products be delivered?

Furniture, lighting, and decor items are transported and delivered using our VIRA Handicrafts partner delivery network. They are securely packed to ensure they arrive in perfect condition. Delivery personnel will bring the furniture to your specified address. For buildings with multiple floors, delivery to your specific floor depends on the policy of our delivery partner and building access.

 

Could you please confirm if it's possible to postpone the delivery of my order?

If you need to postpone the shipment of your order, please get in touch with our customer care team. We will do our best to accommodate your request, as long as the order has not yet been dispatched.

 

Will I receive an invoice detailing the charges?

Yes, you will receive a bill detailing all charges applied to your order. The bill will be included with your order confirmation and can also be accessed through your account on our website.

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